BAD SERVICE

<p>it is with much dissapointment that i write this review... even more so because i ran away from one service provider seeking better service from this one. </p> <p> </p> <p>The initial sign up went beautifully on Monday 24 April 2017, agents called back when the said the were going to.. the application was approved and the release of the phone is pending a call from the confirmations department.</p> <p>3 Days later and i still havent recieved a call from the confirmations department, when i called into the contact centre i was advised that they did attempt to call me but my phone went to voicemail which is impossible as i have call waiting activated as well as a diversion in place to another mobile in the event i miss calls.</p> <p>When i asked the agent which number they have on file she advised the she was unable to see thast information and that only the confirmations department is able to provide that information.</p> <p>I find this highly unacceptable and poor customer service.</p> <p>I urge a manager to contact me as soon as possible.</p> <p>I am a new customer and i am not enjoying the experience and service thus far.</p>