NA
Nabeela A

1 reviews | Active since Apr 2017

24 Apr 2017, 07:53

Bad Service

<p>I took out a phone on contract with the vodacom store at the newtown juction mall. At that time the phone was on special for 499 per month for 2 years. I was asssited by one of the consultant who explained to me the entire process and i also provided him with the necessary documentation required.We did the whole application in store and with 15mins my contract was approved for an Iphone 7. I was then told my phone will be delivered to the store and they will call me as soon as they get it. I had to wait 3 weeks for the phone and they did not bother to update me on the progress of the phone. I eventually called the store and was told that my phone has been delivered.I fail to understand why i had to call the store personally when i was told i will be contacted.So i went to the store on Friday 21.04.2017 for collection and another consultant was assigned to me. He then told me that the phone will be 700 pm on contract. I was suprised and told him the previous consultant who assisted said it was 499 per month.I was then told by the new consultant that the phone was never on special.I then asked him where is the consultant who assited me? I was told he left.The new consultant Irfaan said to me he can give me the for 549 on a 3year contract. Honestly i would never take a phone on a 3 yr contract. I am very disappointed at the service and i felt mislead . I have cancelled the contract and will not consider taking a contract with vodacom ever again.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2017, 08:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team