Bad service

<p>We received a sms to say we can upgrade with a melany duffin as reference. We went to vodacom keywest just to be told that they do not know how it happened that my details were changed. Vodacom keywest blocked our numbers. The manager then said that he will do a sim swap. This was over the weekend of the 13th of april. Still to today nothing has been done. I phoned vodaco. Head office to my suprise all my details are correct and they are investigating the matter. I phoed keywest today to speak to the managet tshepo who was busy on a call i left a message. An hour passed when i called back tshepo left without calling me. This is been a frustrating incident from the beginning and still after a week we still cant use our phones as my account with vodacon is blocked. How long must we wait. But dare you not pay your account the they want to black list you. Vodacom i am very dissapointed in you as my service provider for over 15 years.</p>