CR
Candice R

1 reviews | Active since Apr 2017

19 Apr 2017, 11:39

BAD SERVICE

<p>Brand new Iphone 7 was giving me problems i took it back to Clearwater vodacom shop on the 02 April.</p> <p>3 weeks will now go by without me knowing what is the problem with my cellphone!</p> <p>On the 10th April a week has now gone by still nothing about my phone and i had to eventually call the repair centre to find out what is wrong with the phone only to find out nothing has been because find my iphone is on, i took it off for them to finally start repairing my phone and the following day i then received a sms my phone is going back to the store, when i called they said it's because find my iphone is on YET I REMOVED IT!!!. The phone arrived on the Wednesday at the Clearwater mall vodacom store and it took them 2 days to eventually also remove the "find my iphone" now by then 2 weeks had gone by and NOTHING was done!.</p> <p>I called on the 18th April and the phone was at the repair centre waiting for a technician to have a look at it. I called today to find out yet again what is the status of the phone and the repair centre says that the phone only was received this MORNING! NOW WHO THE HELL IS LYING..</p> <p> </p> <p>The vodacom shop store never answers there landline you have to call at least 4 or 5 times for someone to pick up the phone and when they do answer they dont have phone manners or a way to deal or help a client!!</p> <p> </p> <p>I will not pay for the month of April for a IPHONE 7 i never used...!! I dont want that phone back as it clearly is a problem and i am now convinced that Vodacom sells demo phones because someone had the same issue with the store at Cresta mall and it took her 3 months to eventually get a new phone because each phone she got was not working!!!</p> <p> </p> <p>I use my phone for work purposes and have now been 3 weeks without a phone!!!!!</p> <p> </p> <p>Vodacom is pathetic i have been with them for years and have 3 contracts with them and i will not upgrade either of them as i will be changing to a BETTER NETWORK!</p> <p> </p> <p>NOT HAPPY AT ALL!!!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2017, 12:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team