1 reviews | Active since Apr 2017

16 Apr 2017, 09:54

Bad service

<p>This is month 2 now. ive logged a complaint on my bill for vodacom live which is an extra cost. the opperator said it would be deactivated within 72h but its 2 months now and still im being charged for it. Im tired of phoning and adkeding it to be deacti ated. this isnt the first time im getting bad support from vodacom and my option is to move to another network. seriously im tired of this. </p>

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Apr 2017, 16:01
Official

Dear Nita Steenekamp,

We apologise for not responding to your posting timeously and thank you for your patience.

We've sent you feedback via email.

Regards,

UW