1 reviews | Active since Feb 2015
Bad Service
<p>I took out a contract from Vodacom Westgate, The lady that helped me tried to get me to sign the contract and out of the shop as soon as she could like I was wasting her time. A week later their insurance office phoned me to find out if I would like to take out insurance for my new phone and tablet that I received. I was shocked as I was not aware I was supposed to have received a tablet with my contract. The lady then informed me I should phone Vodacom Westgate and demand them to issue me with the tablet. I phoned Vodacom and spoke to the lady who assisted me on the day and she said I rejected the tablet as it was offered to me. I asked her why would anyone reject a free tablet and demanded to speak to the manager on duty. The manager never phoned me back and I had to phone the store a few times before I could eventually speak to the manager, the manager said she will find out what happened and get back to me. The manager phoned me back and said she apologise and will get it sorted out and get back to me. Once again no feedback from any one at Vodacom. I then phoned them again a week later and asked what was happening and the manager once again said it will be sorted and she will phone me back to come and collect my tablet, Then on Friday my contract got cancelled and the airtime on my phone disappeared, I phoned Vodacom customer care and got put through from pillar to post and eventually spoke to someone that said she will reactivate my airtime and to date nothing. Vodacom phoned me on Monday again and said they sorted the problem and she will phone me on Wednesday to come and collect the tablet, Guess what when I phone Vodacom today and tried speaking to the manager I get told she is either not there or on lunch or busy. I will never go to Vodacom again for any service and will rather cancel my contract with them and go to another service provider. I will also take my whole family's service away from Vodacom and never suggest them to anyone,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
