1 reviews | Active since Apr 2017
Bad Service
<p>On the 03/04/2017 I called the Retension department ********** @17:47 to cancel my data lines. Instead the the consultant cancelled all my linesincluding ********** 087. On Tueday morning I called again to reinstate my phone line the consultant said it will take between 24 -48 hrs to reinsate. Thursday 06/04/2017 I called again and the consultant told me it will take 7 -14 working days to reinstate my contract again. Consultants promise me to call me but nobody from Vodacom called me back to tell the status of my requested.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Craig</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Nodody from a Vodacom made contact with . No solution. I had to call 3 times today and everytime a different story from the consultants. Consultants put you on hold and then you must confirm all your details again with a different consultant.
Thank you to all the customers like me who did take time to read and even rep****.
Nodody from a Vodacom made contact with . No solution. I had to call 3 times today and everytime a different story from the consultants. Consultants put you on hold and then you must confirm all your details again with a different consultant.
Thank you to all the customers like me who did take time to read and even rep****.