Bad service

<p>They told me I could come in for upgrade on my phone on the 1st of February 2017.I was still on the red advantage package for februay but they also charged me for the new red classic plus package that was suppose to be active from the 1st of march.now I paid for 2 sunscriptions in 1 month.no one told me it's going to be this way.they took my money.I want to know where I signed for this otherwise I'm going to take this further</p>