SS
Sammanthe S

1 reviews | Active since Jan 2012

04 Apr 2017, 08:27

Bad Service!!!!!

<p>I took out a contract with Vodacom online they said that I must take my sim out of my phone for 72 hours in which there after I can put my sim back in my phone and it will be activated after 72 hours, but still my sim has not been activated. So I called Vodacom again they said that there were no call logged regarding this and that they will activate my sim within 5 hours. My phone was then activated, but there was no airtime or data loaded on my account as what I am paying for. So I called Vodacom again and they said that they will load the airtime and data and that it will be loaded by the end of the day. After 24 hours it still has not been loaded so I had so call Vodacom again!!!!!!!!!! BAD SERVICE... why does it take so long to activate and account and to load data and airtime.?????? DISSAPPOINTED!!!!!!</p>

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Replies (5)
Vodacom
Vodacom's reply04 Apr 2017, 09:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SS
Sammanthe S's update04 Apr 2017, 13:01
Reviewer Update

I was contacted by Rudi and he solved my problem immediatly. Thank you so much for your good service Rudi.

Vodacom
Vodacom's reply04 Apr 2017, 13:03
Official

Hi Samantha

As per our discussion, please be advised that this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

Vodacom
Vodacom's reply04 Apr 2017, 13:03
Official

Hi Samantha

As per our discussion, please be advised that this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

SS
Sammanthe S's update04 Apr 2017, 13:05
Reviewer Update

Thank you for resolving my problem.