Bad service
<p>In January 2017. I took my phone for repair at Vodacom in West gate mall in Roodepoort. 3 weeks later the phone was repaired. My insurance incurred the cost, except the deposit I had to pay thats normal practice. However I noticed that my sim tray has been taken. I immediately went back to report. Fast forward it has been two months now my phone is not working and Vodacom is giving me run around. The matter has been escalated to head office but no solution. Its really disgusting for such a giant company that claim to care for its customer but fail to resolve such a minor problem. That thing only cost +-350.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Mr Vilakazi
As per our discussion, I have advised accordingly regarding your repair query.
Have a pleasant day further!
Regards,
RJ
Hi Mr Vilakazi
As per our discussion, I have advised accordingly regarding your repair query.
Have a pleasant day further!
Regards,
RJ
