1 reviews | Active since Apr 2017

02 Apr 2017, 10:53

Bad service

<p>In January 2017. I took my phone for repair at Vodacom in West gate mall in Roodepoort. 3 weeks later the phone was repaired. My insurance incurred the cost, except the deposit I had to pay thats normal practice. However I noticed that my sim tray has been taken. I immediately went back to report. Fast forward it has been two months now my phone is not working and Vodacom is giving me run around. The matter has been escalated to head office but no solution. Its really disgusting for such a giant company that claim to care for its customer but fail to resolve such a minor problem. That thing only cost +-350.</p>

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Replies (2)
Vodacom
Vodacom's reply02 Apr 2017, 13:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Apr 2017, 14:31
Official

Hi Mr Vilakazi

As per our discussion, I have advised accordingly regarding your repair query.

Have a pleasant day further!

Regards,

RJ