JvdM
Jannie van der Merwe

1 reviews | Active since Mar 2017

30 Mar 2017, 11:54

Bad Service

<p>I have cancelled my wife's contract in Januarie the contract expired Januarie. Vodacom still took further debit orders on her account. I returned the debit through the bank. Now she is receiving up to 7 calls from Vodacom's automated number. I went to Vodacom Preller Plain in Bloemfontein and they gave me the accounts departments number. After being cut off twice I spoke to Karabo who told me he could do nothing for me and I must contact the Cancelation department and log a dispute. When I phone ********** number they ask me to insert the number when this is done they simply say it is an invalid number and cut you off. </p>

0
Replies (1)
Vodacom
Vodacom's reply30 Mar 2017, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team