BAD SERVICE

<p><br />I have Upgraded on my RED Advantage Contract and was promised a Rugby Jersey as part of my upgrade package. I was in contact the day of upgrade with Store manager (Vodacom Store Northgate) as well as the sales person whom both promised to sort it out for me. A week later I had to contact them again and once again was promised that it would be sorted out. I THEN had to contact customer service as it was not sorted out and was after a long call more than thirty minutes promised by the supervisor at Vodacom customer service , Raselang this was on 7th March 2016. He did not contact me or send me even an e mail to as what the progress is after he promised that he would escalate it. I then phone back to the wonderful customer service 111 for Red Advantage owners and this time had to ask, be, plead to lady by the name of Bongile which in turn promised me that Raselang would contact me back as he was in a meeting,THIS WAS ON THE 16th and up to now nothing. PLEASE AS I BEG AND PLEAD TO VODACOM AS A :LOYAL PAYING CUSTOMER to sort out my problem, I get one sms after the other to upgrade but cannot get a sms to say we are working on the request or problem and think that this is totally unacceptable.</p> <p> </p> <p>I up to now have only had a reply saying i must contact the store?????</p>