1 reviews | Active since Mar 2017

16 Mar 2017, 09:35

BAD SERVICE

<p>I've been with Vodacom for as long as i have had a phone,and i have never gotten any bad experience till today, i got the free data, which when I checked this morning i still had 66mb to me i still have data my airtime won't get deducted, of i had known that the data was only valid for 2 days, or if it didn't reflect that I still have data i would have not used my internet connection, I didn't even get an sms notification i just saw my airtime had disappeared with no notification, the agent whom i spoke to was not helpful he tone of voice was out of turn, please fix this, don't wanna change my network because of a patty thing...</p>

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2017, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team