Bad service

<p>i call vodacom on the 6th to blacklist my phone because it's was lost and someone was using it at 12pm up until 16:30 the phone was not blacklisted the n final around 17:00 my phone was blacklisted then on the 8th I call them to find out the means of unblacklisting the phone because my phone was found I was told to fill in the unblacklisting form and send it back to the it's wil take 48hours I did exactly that than today I call them I was told by SINETHEMBA the supervisor that nothing has been done because I did not send the afvidavit which I was not told about and there is nowhere in the form it's saying I must bring an affidavit it's clearly stating send the form with ID copy this is a contract phone and I can't be without my phone for 14 days and what amazing me it's that after I send the form I spoke to 5 consultant nobody said anything about this form</p>