1 reviews | Active since Sept 2012
BAD SERVICE
<p>I have the following 2 problems with Vodacom and if this is not sorted TODAY I will cancel all my contracts and go to a different service provider that will give me much better support!!</p> <p>1. I took another contract with Vodacom on the 4 March 2017. <br /> I do not receive ANY feedback from Vodacom unless I call them!<br /> This is now 8 working days and the phone is still not couriered to me!</p> <p> They said 3-7 Working days and the phone will be with me!!!</p> <p> </p> <p>2. I changed the following details with the accounts department on the 6 March 2017 and still when I call in you have the wrong details on your system.<br /> I change my surname <br /> I have changed my email address.<br /> I have changed my address. </p> <p>I have called so many times about these 2 queries and every time the staff is so friendly and promise me all is sorted now!! I really hope I get good service now, because everytime i call your staff is so friendly, but NEVER do the work and empty promises are made!!</p> <p> </p> <p>Please note if this is not sorted TODAY, I will NEVER go back to Vodacom and I will NEVER recommend Vodacom to my family or friends.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I apologise for the delay in this regard.
I have escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I apologise for the delay in this regard.
I have escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
The Sales Team advised that they have been in contact with you and resolved this matter.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
The Sales Team advised that they have been in contact with you and resolved this matter.
Kind regards
RJ
Vodacom Consumer Website Team
Good day,
No this matter is STILL not resolved.
Vodacom allocated February and March talk minutes and SMS counters, but my contract only started in March?? They also did not allocate any data which is part of my contract and the promotional data of 10GB for 3 months has also not been allocated!
Please note, if I do not call Vodacom, I DON'T receive ANY feedbac****
They switched me to contract after waiting so long, but they did not send me ANY messages to inform me this was done, I had to figure this out myself, after I received a message to say that I have used R101 and some change out of bundle rates on DATA! This means, after all my 100 calls to Vodacom, the problem is still not sorted and NOW I need to pay more as I have used out of bundle rates, because they did not allocate my data?
I had to phone yesterday AGAIN, just to get a sim swap done, after I waited since the 13 March for this to happen! (This is finally one problem sorted!)
Another problem, I have signed the contract to also allow the Caller Identity option of R9.00 or something, but this is also still not sorted!
O and my surname is also STILL not changed on your system, after 4 calls made already to Vodacom!
The first time I called Vodacom, just to get this new contract was on the 4 March... This is 3 weeks ago.... IS THIS WHAT YOU CALL SERVICE?
Good day,
No this matter is STILL not resolved.
Vodacom allocated February and March talk minutes and SMS counters, but my contract only started in March?? They also did not allocate any data which is part of my contract and the promotional data of 10GB for 3 months has also not been allocated!
Please note, if I do not call Vodacom, I DON'T receive ANY feedbac****
They switched me to contract after waiting so long, but they did not send me ANY messages to inform me this was done, I had to figure this out myself, after I received a message to say that I have used R101 and some change out of bundle rates on DATA! This means, after all my 100 calls to Vodacom, the problem is still not sorted and NOW I need to pay more as I have used out of bundle rates, because they did not allocate my data?
I had to phone yesterday AGAIN, just to get a sim swap done, after I waited since the 13 March for this to happen! (This is finally one problem sorted!)
Another problem, I have signed the contract to also allow the Caller Identity option of R9.00 or something, but this is also still not sorted!
O and my surname is also STILL not changed on your system, after 4 calls made already to Vodacom!
The first time I called Vodacom, just to get this new contract was on the 4 March... This is 3 weeks ago.... IS THIS WHAT YOU CALL SERVICE?