MV
Menzi V

1 reviews | Active since Sept 2014

09 Mar 2017, 20:27

BAD SERVICE

<p>I cancelled a wifi router contract before 14 days after receiving it because there was no vodacon coverage in my area. Now my contract phone is locked from the network because the router contract was not removed from my contract. I have been a loyal customer to vodacom for more than ten years to receive such a bad service. This really makes me want to change to a better network provider. Please unlock my networ****!!</p>

0
Replies (3)
Vodacom
Vodacom's reply10 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MV
Menzi V's update10 Mar 2017, 09:54
Reviewer Update

No one has contacted me, I really need my phone to be activated because I pay for this poor service.

Vodacom
Vodacom's reply11 Mar 2017, 11:56
Official

As per telephonic discussion,credits processed.

Regards

FM