1 reviews | Active since Mar 2017

09 Mar 2017, 19:43

Bad service

<p>I called Vodacom on Thursday the 1st of March asking them to reserve a 3G data that I bought as I selected it in error I was actually looking for 5G,the consultant I spoke to told me that it will take 24hrs. On Friday when I called for follow up I was then told that solution team is attending the matter,called again on Saturday then am told that solution team doesn't work on weekends. On Monday I called and am told that the call in under investigation as the person I spoke to gave me incorrect information as my request turn around time is 4days but guess what no one bothered calling me,today marks 7days and still no feedback from Vodacom. This tells me that they don't have customers best interest at heart,actually they don't have a heart. VODACOM SUCKS...</p>

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Mar 2017, 11:31
Official

As per telephonic discussion,feedback provided.

Regards

FM