Bad service

<p>i have an account with Vodacom, and I've been paying my account through debit order, i was due for upgrade on the 21 of December 2016, same month they debit my account on the 20th and there was no money, my account went into arrears, no one made me aware of the arrears from Vodacom from accounts, and January there was no debit order submitted, and i was told the debit order kicked off. I have paid the arrears manually by eft and I've requested them to put a debit order, i paid the account on the 3rd of march, i went online trying to process the upgrade, even today my account is still in arrears, I've been calling everyday to have my account activated, and even today my account is still in arrears with more balance than the one I've paid on the 3rd. </p>