Bad Service
<p>I opened a contract telephonically with Vodacom. The phone was delivered on 14 February 2017. I activated the sim and they were suppose to do the port. </p> <p>It is 3 weeks later and still nothing has happened. I have called on numerous occassions and it is always something else. </p> <p>Everytime I call I have to wait at least 10mins before I get feedback. I have requested call backs but not once has my calls been returned. </p> <p> </p> <p>Even today I called and the agent said she would call me back, yet not call. </p> <p> </p> <p>This is frustrating and it is at a point where I just want to cancel everything. </p> <p> </p> <p>Hopefully I will get a response now. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So it seems as if Vodacom just has a standard reply to all that complain on the site but nothing seems to happen. I have read a couple of reviews with similar complaints.
Very poor customer service.
So it seems as if Vodacom just has a standard reply to all that complain on the site but nothing seems to happen. I have read a couple of reviews with similar complaints.
Very poor customer service.
