1 reviews | Active since Mar 2017

06 Mar 2017, 13:03

Bad Service

<p>I opened a contract telephonically with Vodacom. The phone was delivered on 14 February 2017. I activated the sim and they were suppose to do the port. </p> <p>It is 3 weeks later and still nothing has happened. I have called on numerous occassions and it is always something else. </p> <p>Everytime I call I have to wait at least 10mins before I get feedback. I have requested call backs but not once has my calls been returned. </p> <p> </p> <p>Even today I called and the agent said she would call me back, yet not call. </p> <p> </p> <p>This is frustrating and it is at a point where I just want to cancel everything. </p> <p> </p> <p>Hopefully I will get a response now. </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2017, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update07 Mar 2017, 15:55
Reviewer Update

So it seems as if Vodacom just has a standard reply to all that complain on the site but nothing seems to happen. I have read a couple of reviews with similar complaints.

Very poor customer service.