AJ
Alex J

1 reviews | Active since Dec 2014

04 Mar 2017, 10:55

bad service

<p>I have not had 4G connection on my phone since 6am this morning - I was then notified that I have reached my credit limit??? How is this possible when i am ON CONTRACT and i top up on airtime when I need it??? So now I can't use my phone to call or text, especially since I work weekends and need it, simply due to incompetence??? This is the last straw. I have also been trying to get through to customer service and i cannot get ahold of anyone to help me? Talk about putting customers first </p>

0
Replies (1)
Vodacom
Vodacom's reply04 Mar 2017, 11:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team