Bad service

<p>I have been having issues with Vodacom for about 5 months now. I have never called, emailed or even posted so much about one company and it is getting tiring.</p> <p> </p> <p><br />I sent an email mid February about not receiving airtime and a 5gig once off data. Please find response below.</p> <p> </p> <p> </p> <p> </p> <p>Dear Andiswa</p> <p>We acknowledge the receipt of your email.</p> <p> </p> <p><br />Kindly be advised that you did an upgrade without a migration, meaning that you just upgraded your device. You received your allocations beginning of the month the R683.07 includes your R200 monthly allocation.</p> <p> </p> <p><br />Your once off 5GIG will be allocated to you on the 01/03/2017.</p> <p>I hope everything is in order.<br /> <br /> Regards,<br /> Noluvuyo Mgwangqa<br /> <br /> Customer Care<br /> eService Team</p> <p> </p> <p> </p> <p> </p> <p>The response didn’t make much sense to me but I thought I’d wait. On the 1st no 5gig data came through, instead I received my airtime that I’ve paying for and the 1gig. I had called in the previous day to confirm the bill I had received and to also confirm that I will receive this 5gig. She couldn’t really help me and asked me to wait, so as suggested I waited 2 days, NOTHING. Instead of getting the 5gig, I realized that the 1 gig I had received was gone in less than 24 hours if not the 24 hours with about R50 of airtime. No downloads were made nothing but 1gig and airtime gone, tell me how that is. I usually use the same amount of gig for a week if not more but now it was gone in about 24 hours with airtime included. Why is Vodacom always trying to cheat me in one way or the other? I was told that the reason my airtime evaporated the last I had this problem was because I had a subscription on my account, when I investigated more and inquired, I found out that your representative **** to me. Is this what you tell your staff to tell customer so you can cheat them?</p> <p> </p> <p><br />I have also been waiting on a response about the cancellation of my insurance that your representative made without my consent. I am required to pay money that I should not be paying because of your *********** staff members? Its been months and no response has been given. Why should I pay for your incompetence? I need these things to be fixed.</p> <p> </p> <p><br />Can I just get rest from Vodacom and you do your part. One person should not be having so many issues with one company, it should be ********.</p>