Bad Service

<p>Firstly last year when I upgraded I had queries regarding my billing, I phoned Vodacom on multiple occasions where I was told I would be called back.</p> <p>Needless to say I was never called back.</p> <p> </p> <p>Secondly last month I wanted to upgrade on one of my other contracts, I tried upgrading online but kept getting an error. I requested to be called back online… again I was not called back.</p> <p>Eventually I called Vodacom to ask about a deal that was available but no longer visible as I believe the deals were changed. I was told that they had issues with the online upgrades and even though I tried upgrading before the deal had expired and they had online issue they could not help me or even assist with providing a similar deal at the previous price.</p> <p> </p> <p>Thirdly yesterday someone from Vodacom phoned me advising that they can change my contract saying that I can save up to R200 a month.</p> <p>They see that I am paying R700 a month so this will be reduced to R500 and something a month.</p> <p>I agreed to the change as I was told I would be saving money, so for interest sake I called them this morning to confirm that I would be saving money.</p> <p>My contract has been changed to a more expensive package and my device payment will not be changing so which in fact means that I will be spending more each month instead of less.</p> <p>Vodacom should not be contacting people with false information. Besides that I was told that it could be reversed back to my old contract if I was not happy, but as per customer support they are not able to change this back to my previous contract now and that I would be paying a R900 fine. I was then told to phone the sales department who told me that their system was offline.</p> <p>So once again it seems I will not be provided with a service.</p> <p> </p> <p>I never used to have issue with Vodacom, but I must say I’ve only had terrible experiences lately.</p> <p> </p>