LS
Lauhrese S

1 reviews | Active since Nov 2014

22 Feb 2017, 13:46

Bad Service!!!

<p>I have gone to Vodacom in Woodmead yesterday (21/02/2017) to apply for a new contract, I am an existing customer for almost 7 years already and I have 3 current contracts. I am a good customer getting pathetic service. The lady said she will phone me back with the approval after an hour because I have already spent my entire lunch hour in the shop. This morning 22/2/2017, I have phoned to find out about the outcome and I was told that Margaret will not be in today, someone else assisted me - She also said that she will phone me back within an hour or 2. After lunch - still no phone call!!! apperantly vodacom's systems are always offline????? I spoke to the manager - shaun - after lunch.. He still has not phoned me back because "the systems are too slow"!!!!! maybe MTN or Cell C will give me better service!</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2017, 14:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LS
Lauhrese S's update23 Feb 2017, 21:04
Reviewer Update

And Still no news???? Its going to day 4 now!!! And margaret at woodmead shop should not work with clients!!!!!