1 reviews | Active since Feb 2017

22 Feb 2017, 09:17

Bad service

<p>I'm really g@tvol for Vodacom....</p> <p>I upgraded my data line think in June 2016 ( ********** 517)to a 10gig top up router deal. After a month I received my bill to discover that this is an open line.</p> <p>Since July I started going to the store to remove the content service and every month when I get my bill it's back again. Had this contract for very long now and never had issues.</p> <p>Here break down for every month </p> <p>July 2016 9.99</p> <p>Aug 2016 184.75</p> <p>Sept 2016 29.96</p> <p>Oct 2016 20.02</p> <p>Nov 2016 74.63</p> <p>Dec 2016 66.00</p> <p>Jan 2017 193.16</p> <p>Feb 2017 50.05</p> <p>Total off R628 already</p> <p>Need to sort this out asap</p> <p> </p> <p>The other contract ********** 208 was upgraded this month thisor nine I received an sms from bank that Vodacom deducted R83. Went back to the stock. </p> <p>On my deal with the S7 with tab they gave me a sim card with 250 witch I didn't ask for.... but now o need to pay the connection fee on that line..</p> <p> </p> <p>This is unacceptable terrible service ....</p> <p> </p> <p>Can even explain how I feel...</p> <p>Please sort this out</p> <p> </p> <p>Regards BP Joubert</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2017, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update23 Feb 2017, 18:27
Reviewer Update

24 hours later and still no feedback from Vodacom