TM
TSHILIDZI M

1 reviews | Active since Jul 2016

15 Feb 2017, 08:27

bad service

<p>I recharge my acc with 15 rand dis morning and when I tried to buy minutes It says no airtime I called Vodacom call centre and dry told me dat my airtime was taken by internet.I don't understand coz I was having data.and after the recharge I buy minutes same time and my balance was 0.00 .even if it's data it can't took 15 rand with 3 minutes.bcz I dent download anything.i have 8years using Vodacom using internet everyday but this is totally unacceptable.on top of that when I complain they told me where are my listening s****s .we are talking about my airtime here.guys no don't do dat everybody is complaining about Vodacom serious.u can think about porting the number serious </p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team