Bad Service

<p>I have two contracts with Vodacom. One has expired in December 2016 ( ********** ) and the other one in December 2017. I have contacted Vodacom in the beginning of January to cancel the one contract that has expired in December 2016. The lady that I spoke to confirm that end of January will be my last payment for the contract the amount R199. On Wednesday morning I saw that an amount of R6046.78 was deducted from my account from Vodacom. I contact Vodacom and they confirmed that the wrong contract was cancelled and a penalty fee of R6046.78 is what they deducted. The following Request was loaded: 1- ********** 726210. In the meantime payment was reverse. Since the request was loaded I haven't heard anything from Vodacom. I contacted them several time and they first said it can take 12 - 48 hours. I contacted them again on Monday 6 February and the person I spoke to said it can take up to 14 days. I told him that I don't have 14 days and I need this to be resolve. I also asked him to speak to a team leader or manager but they were all busy in a meeting and he will get someone to phone me back in 10 minutes. Well sad to sad to say I am still waiting... Very disappointed with the service I receive because they made a mistake and they just take their time so resolve without sending me any updates on the progress. </p>