1 reviews | Active since Nov 2016

02 Feb 2017, 14:42

Bad service

<p>If been trying to phone them to help with a sms i recieved that says i did a new contract and i have not done it so i hold like for 3 min and then when they picked up first person put me to upgrade spoke to a coloured lady i explained to her and she said she will put me to sales who can assits and i was not happy so se just dropped the phone in my ear. That is why i will never ever support vodacom theire lack of cutomer service.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team