Bad service

<p>Halo.</p> <p>Last year February I took out a new contract,SMART M.</p> <p>the lady at Fochville branch told me it's 350 rand airtime 350meg data and 350 sms's so I told her I don't want the sms's they must divide it between data or airtime..The power was out that day so they could do it straight away,I also told her she must activate my insurance and so on..she told me my contact will be R855.00 p/m.</p> <p>I did not even have he phone 24 hours then the screen was damage I went back with the phone and she couldn't help me, I phoned head office and they put me through to 3 people and non of them could help me.</p> <p>They told me they dont know why I am paying that much because my insurance is not ative.I must pay R755p/m.</p> <p>So for a few months (6/7) i paid R100 more that I have to</p> <p>Then my problem started with the airtime,data and sms's.</p> <p>The one month I will get R350 airtime and 350meg data but no sms's ( or the extra that I ASKED FOR)</p> <p>the next month I will only get the R350 airtime.</p> <p>And then I phoned today again because now I dont have any airtime but all of a sudden a voice (something) 120 minutes and 750meg data and 120 sms.</p> <p>I am really not happy with this service.</p> <p>Vodacom phoned me back and again the put me from one person to another and the cant fix the problem for me.</p> <p>He last guy I spoke to put the phone down in my ear before I could get a name.</p> <p>Please look into it for me and give me feedback.</p> <p>It's been a year now that I am struggling and I need to get this sorted otherwise I am going to take it up higher.</p> <p> I do have screenshots to proof my data and airtime change one month to the next.</p> <p>Regards.</p> <p>Clara</p>