Bad service

<p>Its seems every two years when I decide to upgrade my phone and renew my contract for another 24 months, I end up pulling my hair out.</p> <p>I have been trying to do this upgrade for the past 3 weeks. I was offer the P9 phone on the Smart XL package for R549 per month for 24 months and an extra gig of data at no cost. I agreed. I then did a follow up and was told that the upgrade was cancelled but could not give me a reason why. The upgrade was done again, i never heard from Vodacom, called in again, was told that the upgrade was not done. I was then told that I should call on Friday 20/01/2017 for the upgrade as the 20gigs promotion was taking place. I called in, was told all is sorted. I then called in on Monday to confirm, was told that it was not captured and should call on Friday 27/01/2017 as the promotion is only on Friday, Called in today, spoke to Mondli, who refused to give me his surname, said that he does not have too. He said that the special w3as only for last week Friday, you no longer have a P9 and he does not want to give me the Smart xl package and wants to give me a top up package. I requested to speak to a manager, he said that they are all unavailable and will get someone to call me. The initial upgrade was done by Igles ( apparently in Johannesburg. The second by Mpho Ntsoane, thereafter Kgomotso, and then lost count and names of the rest of the people. (Mondli was just classic though). I have been with Vodacom for 18 years now and very loyal. I am now very seriously thinking of moving to Mtn who are willing to give me a better phone on 50 gigs of data.</p> <p>I Vodacom cant honour what I want, please let me know how do I cancel my 18 year old contract.</p>