Bad service

<p>I have had my Vodacom account now for the past 10 years. Yesterday to my surprise when I wanted to use my phone my subscription has been suspended. I immediately called Vodacom and they told me that my service was suspended due to an outstanding balance of +- R5000. When I asked them what this is for as my account is paid monthly by debit order and none of my debit orders has ever been returned, they informed that I had subscribed to a WASP service. I explained to them that I have never subscribed to such a service and that I don't even know what WASP is. They then went ahead and activated my account again. to my surprise this morning my account is suspended again!!. After numerous calls to Vodacom and speaking to numerous staff members there they told me that it is my problem and that I am liable for the payment. I am very disappointed by their service as I explained to them that I never subscribed to this WASP service and I was never informed that this is outstanding. They never even bothered to give me notice that my account will be suspended. I even went to a Voda Shop now and they also did not want to assist me. My Vodacom account number is I ********** -1. I have a business to run and is relying on this phone.</p>