JO
Johann O

1 reviews | Active since Jan 2017

18 Jan 2017, 21:46

Bad service

<p>For 3 mountht i battle with Vodacom South-Africa to get my contract phone fix. The problem strart when they did a software update. From then i was not able to receive any calls sucessfully. They try to fix it for 4 times and was not sucessfull. Yesterday i get my phone back for the 4 time , and still the same problem. Every time it is gone for allmost two weeks. I been at all the local stores and head office , but no one can help me. When it came from repairs , still in the store , thei test it and it is not working right , The store send it back immediatly .</p> <p>What stand me to do , can i stop my account with vodacom . I do have 6 contracts with them for more than 10 years.</p> <p>Can someboddy please help me.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team