Bad service

<p>My wife's wrote a letter to cancel two out of the three lines on her contract in December 2016. Vodacom incorrectly cancelled the one remaining line that is her primary contract line. Thus the primary contract line was converted to a prepaid by Vodacom.</p> <p>We only realised the problem on 11 Jan 2017 when we went to do an upgrade. Since December we thought the 12 month contract is expired and therefore she had no minutes/data.</p> <p>On the 11 Jan 2017 we called the ********** number to inform them to reinstate the contract. We were told the case has been created and the line would be reactivated as a contract line</p> <p>On the 12th January my wife received a sms with reference number and I called again as the sms stated that the service is closed. I confirmed with the consultant as to what this sms meant. The consultant confirmed that the reinstatement is done and we must wait 1 to 48 hours to reactivate the line as it is done by the system.</p> <p>On the 14 January we called again on 1958 and we were informed that the above case was closed and the reason was that the matter is with the incorrect department. Therefore since the 11th nothing was done to reinstate the line.</p> <p>This time the consultant created a new case and said he has referred this matter to IT and will be sorted out.</p> <p>Basically the Vodacom consultants we spoke to on the 11th and 12th January did nothing to sort this out and basically gave us useless information and wasted our time. In addition the Vodacom consultant who initially processed the cancellation request also made a mess. This is nothing more than incompetency</p> <p>Since December my wife has no airtime/date and all because of a Vodacom consultant who could not read a simple letter in English which clearly stated which lines to cancel.</p> <p>Further the cancellation request as per my original request in December 2016 must be processed and any amounts charged on the two numbers must be reversed.</p> <p>I am very disappointed with the service. This is Vodacom’s mess and still takes so long to resolve it.</p> <p> </p>