1 reviews | Active since Jan 2017
Bad Service
<p>On 6 DECEMBER 2016 I upgraded my contract on cell no: ********** 910. I was told that I will receive my new phone within 3 working days. On 6 January 2017 I phoned customer care and I was told that there was no stock and that it had been cancelled. (not by me). The consultant told me to choose another phone which I did, and was told again that I would receive phone within 3 working days.</p> <p>Today is the 14 January and still no phone. </p> <p>The service that I have experienced is totally unacceptable.</p> <p> </p> <p>Please advise?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
on Monday 16 January I received a call from Vodacom telling me that I would receive the phone by Tuesday 17 January. Tracking no: RAM was. KO122732
I have tried tracking this number to no avail.
I would like to cancel this contract as the service is BAD..
on Monday 16 January I received a call from Vodacom telling me that I would receive the phone by Tuesday 17 January. Tracking no: RAM was. KO122732
I have tried tracking this number to no avail.
I would like to cancel this contract as the service is BAD..