SA
Sherman A

1 reviews | Active since Jan 2017

12 Jan 2017, 20:37

Bad service

<p>I was phoned by vodacom being a subscriber to subscribe to a 5gig data bundle for 24 months at R199pm. Card activated on 11 January 2017 with prorata data of 3.5gigs. I used the wifi router provided to do a few emails, check news on line got message I ran out of data. Phoned star111hash indeed I was out of data. In less than 24 hours I used 3.5 gig just for checking emails going online news. I phoned vodacom customer care spoke with Nozoma or at least thats the name she gave me. She said I was on internet thats why no more data. I explained to her what I did on internet she insisted thats why. I told her I normally use 2gigs a month for the same reasons. She told me she csnt check my data usage on the internet as system was down but she asked my cell number and promised to call me at 19:00 with the information. At 20:00 she still had not called back. Absolutely Pathetic. Most service providers today think they doing you a favour when you keep them in business.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team