NJ
Nazli J

1 reviews | Active since Jan 2017

11 Jan 2017, 11:40

Bad Service

<p>I took out a new line with Vodacom for the amountnof R208.00 per month. I also have a online vodacom account which allows me to check on my account. I was debited correctly for 2 months and after that everything went awol. I received an account for R474.36 for the monthbof October 2016 for 2 data bundles. However I did not request for the data bundles. The month after that I received a bill for R357.50. I stopped my debit order and since queried the account. Only when I queried the account did I get the data bundle for the latter amount whuch i still didnt request. I have been having problems ever since the month of September trying to get my money back... They have been cutting my line ever since and qre still requesting money that they actually owe me. The staff are rude and are not willing tobassist from the call centres. I am fed up with the poor service I have been receiving from Vodacom... Please help in my query</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team