TM
Tsepi M

1 reviews | Active since Jan 2017

10 Jan 2017, 21:48

bad service

<p>I'm still waiting FOR my airtime QUERY to be resolved by Bantu from the 29th Dec 2016 11h32 . Its Not much but it's my airtime. He promise to call back till today</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jan 2017, 13:20
Official

Good Day Tsepi Mantu

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support