KL
Khotso L

1 reviews | Active since Oct 2016

05 Jan 2017, 09:43

Bad service

<p>Last month I left money in my account for Vodacom to deduct, they never deducted and they tried to deduct more. Today I got a call telling me that I am in arrears, I tried to call and I was sent to 4 different departments. They asked if I didn't take any extra products of which I didn't, Vodacom is messing up with my credit record and after those 4 departments I was still not assisted. The last time I called was to a lady Lindokuhle and she also told me to call another department. Everytime O requested for a reference number they never wanted to give me. I never thought I would experience this with Vodacom but I'm very unhappy and I will cancel my contract.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 12:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team