AM
Anda M

1 reviews | Active since Mar 2009

31 Dec 2016, 16:25

Bad Service

<p>Vodacom has charge me from my airtime on the 30th December. I have data bundles that are expiring on the 2nd January 2017. They did send me message that my data bundles expire 2nd January 2017. Now I cant connect and I have data bundles that are expering. Can you tell me what do you want me to do? You charge me from my airtime whereas I have data. Can you tell me what do you want from me. As I still have issues with balances , and on my last review you responded that you will call me, and you have never called me. What are you doing is so unprofessional. You will extended my expiry date for bundles and refund my airtime.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Jan 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team