DP
Debbie P

1 reviews | Active since May 2016

20 Dec 2016, 07:25

Bad Service!!!

<p>My money was deducted twice. I have phoned Vodacom MANY times and NOTHING was done about the problem. Vodacom can quickly phone you, ems you to demand payment. But when they are wrong they do NOTHING to correct the problem. I am fedup with this poor service and will close my contract when it expires!!!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply20 Dec 2016, 08:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2016, 11:27
Official

Good Day Mrs Debbie Pretorius

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per my discussion with MR Pretorius , I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre