DA
David A

1 reviews | Active since Dec 2016

15 Dec 2016, 11:47

Bad service

<p>Vodacom's systems are forever breaking down. Can't buy data on either 111 or My Vodacom. Signal to router as always intermittend. Did a sim swap with another phone and had endless delays. Customer contact centre seems oblivious of their technical breakdowns. No email to send to them about issues - contact centre no good. A lot of time is being wasted on trivial things due to their systems. Fed-up.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team