Bad service

<p>My cousin purchased a cell phone from Vodacom at Lifestyle Centre in Ballito. She purchased a sim card that had R500 airtime. She was told it would be activated in 24 hours. That was a week ago and up till now has not received any airtime. When I went into vodacom to query this on her behalf I was told to phone Customer Care as this was a December promotion and they did not know how this card worked as they were not told anything about it, I was to phone CC. After telling them it was not up to me to phone, as they should have known their product, one of the ladies there phoned CC only to be told to put R29 in the phone and sms SMART to 31118. After doing this and not getting anywhere, she went Gateway and then was told to go back to go back to the store at Ballito. They had to use their "store number" to activate the sim card and that would take another 72 hours. My cousin is leaving to go back to Zimbabwe tomorrow so she has not had any benefits from the phone she purchased and the sim card.</p>