MP
Maggie P

1 reviews | Active since Apr 2014

11 Dec 2016, 12:32

Bad Service!!

<p>I have a account at Vodacom consisting 3 Phones which 2 are Red VIP Subscriptions!!! Now first problem for Months I am trying to set my voicemail, which I am paying for, with NO sucsess!!!! Why must I pay for a service that is NOT working????? Then on the number ********** 376 which is a RED VIP SUBSCRIPTION, my DATA is UNREAL high!!! For October it was R5302 and for Nov R9000!!!!!!! How can that BE???????? I Complant and Vodacom are investigating it, but in the mean time how are I going to pay this amount of money???? and this is not all!!!! For December the data is already R6000?????????</p>

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Replies (3)
Vodacom
Vodacom's reply12 Dec 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Dec 2016, 13:51
Official

Dear Maggie

Kindly be advised, my attempt to make to contact you on contact details provided was unsuccessful.

As per my sms communication, I have provided feedback on your query and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Regards
Kulsoem
Senior Consultant

Vodacom
Vodacom's reply12 Dec 2016, 13:52
Official

Dear Maggie

Kindly be advised, my attempt to make to contact you on contact details provided was unsuccessful.

As per my sms communication, I have provided feedback on your query and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Regards
Kulsoem
Senior Consultant