1 reviews | Active since Dec 2016

10 Dec 2016, 14:56

Bad service

<p>I took out two contracts at Vodacom yesterday and was told that it can take up to 24hrs to be activated it has been past 24hrs and still nothing I phoned in to the Vodacom call centre more then 6times and still no success, the last time I phoned and requested to speak to a manager I was told that there is no management on site over weekends and that my activation can now take up to 14days honestly this is pathetic and not what I agreed to this was also not mentioned when I took the contracts and with service like this I feel like canceling my contract it feels like Vodacom was eager to make a sale and take my money but not at all eager to assist me with my problem and at this point I would not recommend Vodacom to any one. </p>

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team