KH
Karina H

1 reviews | Active since Nov 2016

08 Dec 2016, 20:25

Bad service

<p>I went to Valley view cuz it's a new place and now they need the support. I got another contact for my husband, but he wanted to keep he's number so I asked for the porting. Tuesday morning they phone saying they did it. Until now. My husbands phone is laying in the cupboard as the porting hasn't been done. Every time I phone they say they will phone me back. I don't get a call back. Now I phoned the porting line. They say they can't help me as it has been cancelled. I need to go back to the store. I can. The drive up and down for this. Just port the number. How difficult can it really be? I'm very annoyed with vodacom at this stage. Please people sort this out.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team