BAD SERVICE!

<p>Dear Vodacom, my 71 year old mother contacted you in August requesting to downgrade her contract. She thought that when the call was ended, that her contract was downgraded and didn't understand that she needed to receive a quote via email which she had to accept. The quote was sent to an old email address and she never saw this. She has been un-employed since August and can't pay her contract and needed the downgrade. Her account(QV412320-0) is now in arrears and she can't downgrade her contract because of this. Please assist.</p>