Bad Service
<p>on the 31st November my contract ended with Vodacom. Before it could , in October, I called them to cancel the contract. On the 1st of December I switched off both my contract number so that they could transfer my line to a prepaid...subsequent to this my number cannot allow me to do anything except receive calls. Called them twice to fix this iss and to my surprise apparently I my line is under legal department as I have not paid for my line..yet they have been debiting my account every month including this month of December (despite me being off contract) and they claim I owe them. Should I not taking legal action as to me they have **********ly taken money off my account and then still deny me of services. Someone please tell me as I am struggling to get any further assistant from this company after being a client with them for over 10years now!!! I am so annoyed as this could ***** my credit record and ruin my future plan - deformation of credit record </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
