1 reviews | Active since Sept 2016

07 Dec 2016, 21:02

Bad Service

<p>on the 31st November my contract ended with Vodacom. Before it could , in October, I called them to cancel the contract. On the 1st of December I switched off both my contract number so that they could transfer my line to a prepaid...subsequent to this my number cannot allow me to do anything except receive calls. Called them twice to fix this iss and to my surprise apparently I my line is under legal department as I have not paid for my line..yet they have been debiting my account every month including this month of December (despite me being off contract) and they claim I owe them. Should I not taking legal action as to me they have **********ly taken money off my account and then still deny me of services. Someone please tell me as I am struggling to get any further assistant from this company after being a client with them for over 10years now!!! I am so annoyed as this could ***** my credit record and ruin my future plan - deformation of credit record </p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team