SK
Steven K

1 reviews | Active since Jan 2013

06 Dec 2016, 15:49

Bad Service

<p>I upgraded my phone in November and part of the deal was 10Gig of data. I called the contact centre in November to confirm if the data expired at the end of November and they told me that it would only expire end of December 2016. This did not happen and it expired at the end of Nov. I'm trusting that my service provider knows what they are talking about but I get the sens that to save me from using up my data they give you false information to save a buck or two. Very dissappointing Vodacom I woul expect a lot more from you ethically.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2016, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team