1 reviews | Active since Dec 2016

05 Dec 2016, 16:51

Bad service

<p>I started 2 weeks ago trying to add a contract to my name. I spent nearly 7 hours over a fryday and the weekend in stores and left empty handed. Its been a week and 3 days now and still No contract. Every time i phone its an diffrent excuse for why its not activated, they keep telling me they will have a look and phone me back. After 2 hours, i phone them AGAIN because they dont phone as promised. And at the same branch my father open 2 contract where he have been waiting nearly 5 days for the sim cards to be activated. All we could find out from a different branch was that there was sim swops done. I do still not know what is going on with my contract and we are going on day 11. Every time its the servers fault or the main office in midrand or someone else. But my mind is telling me they simply just dont know what they are doing. This is truely the worst service I've ever experienced.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Dec 2016, 07:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Dec 2016, 13:57
Official

As per telephonic discussion,feedback provided.