Bad service

<p>I got confirmation that number was converted to pre-paid. But now my husband tells me that his number is still on contract. Can a request not be done right the FIRST TIME??????</p> <p> </p> <p>I need the other number to be converted to pre-paid NOW !!!! Rashieda this is really BAD service from you, as you don't even follow up with promises you make </p> <p> </p> <p>Tomorrow when I port my number to another service provider, I do not want to be charged penalty fees because the number is still on contract and not on prepaid.</p>