Bad Service

<p>During September 2016 i upgraded via Vodacom itself. I asks the lady if i have to any fee's and she said no. I asks her that i want to say on the Smart XL package. When i checked my billing, i found that i was charge R138 admin fee, my 800 sms's does not appear on my package, I have to pay for sms now. When I upgraded I was never told that iIwill have to pay for two devices. I registered a complaind with Vodacom, on the 17th of Nov '16 I received a sms that my complain was refered to a support specialist. On the 27th of Nov '16 I received an sms that my query was closed and i can see the outcome on the web site, which i did, but my billing is still the same. I tried to call today, 28 Nov '16 but no answer, i asks to call me back and only received sms's, "there was a problem recording your scheduled call back, please resubmit your request". What must i do to get a proper answer out of Vodacom? My complain ref: 1- ********** 9205</p>